Arlington, Va. – October 15, 2025 – Surescripts®, the nation's leading health intelligence network, introduces First-Fill Abandonment solution to give provider organizations early insights about patient access to prescriptions when a medication goes unfilled, enabling care managers with faster and more accurate data to meaningfully address gaps in patients’ care and better support value-based care performance.
Equipped with earlier insights through First-Fill Abandonment, provider organizations will gain more power and precision to improve patient outcomes by tailoring their strategies based on patient-specific abandonment trends, including:
“As a physician, prescribing a treatment is just one step in the patient care journey but once they leave the office, we typically do not have the ability to know if the patient has gotten the prescription we’ve written,” said Dr. Lynne Nowak, Chief Data and Analytics Officer for Surescripts. “It’s why we developed this solution and are excited to bring enhanced visibility to the next steps in the prescribing process, empowering care providers with meaningful insights, like when a patient does not pick up their medication, so they can perform faster, more targeted interventions to help keep patient care on track.”
More than 1 in 4 new prescriptions written are not filled due to a number of factors, including abandonment by patients, according to a report. First-Fill Abandonment delivers patient insights that help address the most common barriers to care: cost and access.
First-Fill Abandonment proactively compares new prescriptions sent across the Surescripts network and flags when a medication isn’t picked up by the patient. When a prescriber is notified that a patient hasn’t received a new medication, they can work with care coordinators and the patient to help address potential barriers that may lead to improved medication adherence and better care.
In addition to offering First-Fill Abandonment to health systems and electronic health records vendors, Surescripts is partnering with Arcadia, a leading healthcare data platform, to offer this product to their provider customers.
“In value-based care, even a single missed prescription can have a cascading effect on health outcomes, quality measures like HEDIS and Star ratings, and costs. We can’t afford to wait months for claims data to understand medication adherence,” said Michael Meucci, President and CEO of Arcadia. “By integrating near real-time First-Fill Abandonment insights from Surescripts into Arcadia’s platform, providers gain earlier visibility into when patients face barriers to starting therapy. This allows care teams to intervene faster, improve adherence, and ultimately deliver better results for patients and their organizations.”
With First-Fill Abandonment, provider organizations can:
Learn more at HLTH:
Surescripts at HLTH 2025 – October 19-22, Las Vegas, NV
Stop by booth #2318, to learn more about how Surescripts is collaborating across healthcare, bringing innovative technology to care providers, delivering real-time insights, and automating administrative tasks to help keep patient care on track.