How do you reduce emergency department utilization?

MaineHealth Accountable Care Organization (MHACO) is a network of 10 hospitals, 378 practice locations, and 1,600+ healthcare providers dedicated to measurably increasing quality and decreasing the cost of care for 380,000+ patients in Maine and northern New Hampshire. Their coverage area has one of the largest Emergency Department (ED) utilization rates in the country, so they launched REDUCE (Reducing ED Utilization: A Collaborative Endeavor)

MHACO utilized patient education tools, predictive analytics, and new clinical workflows to provide patients the right care at the right time.

MaineHealth Accountable Care Organization explains:

  • Why it’s important to identify avoidable ED utilization as a strategic priority
  • How they used predictive analytics and an enterprise clinical data warehouse to prospectively identify at-risk patients who are likely to visit the ED
  • How they developed patient education tools and measured their effectiveness
  • How they integrated care management with primary care to address avoidable ED utilization drivers
Jennifer Moore, MBA - MaineHealth
Jennifer Moore, MBA
President, MaineHealth Accountable Care Organization
Ashley Soule, LMSW-CC, MPH
Ashley Soule, LMSW-CC, MPH
Senior Program Manager, ACO Performance, MaineHealth Accountable Care Organization

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