Care management is an important component of population health management, but healthcare organizations sometimes struggle to assess the impact and maximize the value of a given program. Poor measurement strategies can result in organizations cutting their care management programs too early, before they have a chance to show results. Poor measurement can also cause a misalignment between the resources being invested and the organization’s ultimate population health goals.
To effectively measure the impact and value of your care management program, think about it as having 5 distinct phases:
- Planning: initial scoping and sizing exercising along with all the planning activities required for program launch.
- Program launch: program is getting off the ground and starting to enroll patients.
- Operational stability: program is operating smoothly, as evidenced by stabilized process measures. However, it is too soon to measure outcomes.
- Mature program: program has been in place long enough to support outcome measurement.
- Transition: based on program value, you may decide to shut down, modify, or extend the program.
Download our white paper to learn about effective analytics strategies to measure and maximize care management program performance.