An analysis from Arcadia found that the top quartile of Medicare Accountable Care Organizations (ACOs) has a 29% higher rate of PCP visits compared to organizations with lower performance. A separate analysis looked at patients with a low or no PCP relationship and found that they have less consistent management and documentation of chronic conditions and lower quality gap closure rates. Additionally, patients with a single provider relationship have an average of 22% lower rates of emergency department visits, including avoidable visits, compared to patients with multiple provider relationships.
The data is clear: a strong relationship between a single patient and a single provider improves utilization, risk and quality gap closure, and cost efficiency. Strong PCP engagement also improves patient outcomes while strengthening the performance of health systems.
Health care organizations that want to maximize performance and bend the cost curve must answer several key questions: How do you drive impactful patient-provider relationships? How do you identify impactable patients or providers and effectively engage them?
As Arcadia’s SVP of Enterprise Partnerships and Customer Enablement, Anna Basevich, describes, the answer lies in data analytics.