Bob leads and coordinates the implementation, adoption, training and production support teams, working across both our Technology and MSO Services teams. Bob and his teams work to ensure the quality, efficiency, and speed of Arcadia’s implementation and support processes to meet the demands and satisfaction of our customers nationwide.
Bob has more than 20 years of experience developing and implementing strategic technology solutions to the healthcare industry. He has led teams that have implemented, secured, optimized, and supported EHR systems, covering more than 10,000 providers. Clients have included some of the largest provider networks in the country. Bob also provided leadership in the creation of the Managed Services organization at Arcadia. This team has achieved greater than 95% service level attainment under Bob’s leadership.
Over the course of his career, Bob has also provided information security consulting services, including the implementation of a security program at a large Midwest payer, and architecture services for a top 10 bank, that included the design and implementation of multi-factor authentication services for both commercial and personal online banking services.
Bob studied Mathematics at the University of Massachusetts, Amherst.
Outside Arcadia, Bob can be found working on various home improvement projects, hacking away at a drum kit, and being the best dad he can be to his two girls.